Velobet Casino Privacy Policy

Velobet Casino, operated by Santeda International B.V. at velo-betcasino.com, takes the privacy of its players seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to your data. By registering an account with Velobet Casino, you acknowledge this policy.

1. Data We Collect

We collect the following categories of personal data when you use our platform:

Registration data — name, date of birth, email address, residential address and contact number
Verification data — copies of government-issued identity documents and proof of address provided during KYC checks
Financial data — payment method details, transaction history, deposit and withdrawal records
Usage data — browser type, IP address, device identifiers, pages visited, session duration and gameplay history
Communication data — records of correspondence with our support team via live chat or email

2. How We Use Your Data

Your personal data is used for the following purposes:

Account creation, management and authentication
Processing deposits, withdrawals and associated KYC verification
Compliance with anti-money-laundering (AML) and Know Your Customer (KYC) obligations under the Curacao Gaming Authority licence OGL/2024/1798/1048
Fraud prevention and detection
Personalising your experience on the platform and communicating promotional offers you have opted into
Responding to support enquiries and resolving disputes
Improving platform security and performance

3. Legal Basis for Processing

Velobet Casino processes your data on the basis of contractual necessity (to provide the services you have registered for), legal obligation (AML and KYC requirements), and legitimate interest (fraud prevention and platform improvement). Where we send marketing communications, we do so only with your explicit consent, which you may withdraw at any time.

4. Data Sharing

Velobet Casino does not sell your personal data to third parties for marketing purposes. We may share data with:

Payment processors and financial institutions to facilitate transactions
Identity verification and fraud prevention services as required by our AML programme
Regulatory authorities and law enforcement where required by applicable law
Technology providers who support our platform infrastructure, under strict data processing agreements

5. Data Retention

Velobet Casino retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. KYC and financial records are generally retained for a minimum of five years following account closure in line with standard AML record-keeping requirements.

6. Your Rights

You have the following rights in relation to your personal data held by Velobet Casino:

Right of access — request a copy of the data we hold about you
Right to rectification — request correction of inaccurate data
Right to erasure — request deletion of data where no legal obligation requires retention
Right to restrict processing — request that we limit how we use your data in certain circumstances
Right to object — object to processing based on our legitimate interests
Right to data portability — receive your data in a structured, machine-readable format

To exercise any of these rights, contact Velobet support via email with a clear description of your request. We will respond within a reasonable timeframe, and no later than one month.

7. Cookies

Velobet uses cookies and similar tracking technologies. Details of the types of cookies used, their purpose and how to manage your preferences are set out in the separate Cookie Policy.

8. Security

Velobet applies SSL encryption across all data transmissions between your browser and our servers. Account access is protected by email-and-password authentication. We conduct periodic security reviews and access controls to limit data exposure to authorised personnel only.

9. Contact

For any questions about this Privacy Policy or your data, contact the Velobet support team via live chat available on the site or by email through your registered account. We aim to respond to all data-related enquiries within 30 days.

This policy may be updated periodically. Continued use of Velobet Casino after any update constitutes acceptance of the revised policy.